Problem Contact List

Some useful contact details are listed below to facilitate dealing with local problems.
If you discover that any of these details have changed then please inform the Clerk.

Abbreviations :

    GBC = Guildford Borough Council
    SCC = Surrey County Council

ABANDONED VEHICLES
First call police on 0845 125 2222
Next call GBC 01483 444499 or report online at www.guildford.gov.uk

BONFIRE SMOKE (domestic or from small commercial premises)
GBC Environmental Health 01483 444371 or environmentalhealth@guildford.gov.uk or (if out of office hours and real emergency only) 01483 564821

CONTAMINATED LAND
GBC Environmental Health 01483 444371 or environmentalhealth@guildford.gov.uk or (if out of office hours and real emergency only) 01483 564821

DEVELOPMENT CONTROL (UNAUTHORISED DEVELOPMENT)
GBC 01483 444627 or planningenforcement@guildford.gov.uk

ENVIRONMENT - major damage, or danger to, or pollution of
Environment Agency 0800 807 060 (24 hour incident reporting line) or 08708 506 506 (Mon.-Fri. 8am–6pm) or enquiries@environment-agency.gov.uk

FLOODING – major flooding, including blocked watercourse or badly damaged river or canal banks

Environment Agency 0800 807 060 (24 hour incident reporting line) or 08708 506 506 (Mon.-Fri. 8am–6pm) or enquiries@environment-agency.gov.uk

FLY TIPPING
GBC 01483 444499 or cleansing@guildford.gov.uk

HEALTH & SAFETY
GBC Environmental Health 01483 444371 or environmentalhealth@guildford.gov.uk or (if out of office hours and real emergency only) 01483 564821

HIGHWAY DRAIN BLOCKAGE
SCC 03456 009 009 or www.surreycc.gov.uk

ILLEGAL DUMPING OF WASTE (other than minor fly tipping)

If hazardous waste or large amounts of industrial waste – Environment Agency 0800 807060 (24 hour incident reporting line) or 08708 506 506 (Mon.-Fri. 8am–6pm) or
enquiries@environment-agency.gov.uk
Other waste, including soil – SCC Development Control Team 020 8541 9423/9394/9426
See also Fly Tipping above

NOISE NUISANCE
GBC Environmental Health 01483 444371 or environmentalhealth@guildford.gov.uk or (if out of office hours and real emergency only) 01483 564821

SEWER OVERFLOWING
This may vary depending upon location of the sewer and ownership of the sewer. Start with Thames Water 08459 200 800.  If that fails, contact for assistance GBC Environmental Health 01483 444371 or environmentalhealth@guildford.gov.uk or (if out of office hours and real emergency only) 01483 564821

SMELLS
GBC 01483 444371 or (out of office hours real emergency only) 01483 564821 or environmentalhealth@guildford.gov.uk

POTHOLES
SCC 0300 200 1003 or www.surreycc.gov.uk and follow the links from Roads and Transport.

For items not covered above, try:
GBC  01483 505050 or www.guildford.gov.uk or GBC’s A-Z of Services booklet
or SCC 03456 009 009 or www.surreycc.gov.uk